Privacy Policy

Privacy Policy

Last updated: March 2026

Introduction

Suburban Disposal ("we," "us," or "our") respects your privacy and is committed to

protecting your personal information. This Privacy Policy explains how we collect, use,

disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this Privacy

Policy. If you do not agree with our practices, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

 Fill out contact forms or request assessments

 Request a quote or consultation

 Subscribe to our newsletter or communications

 Engage us for consulting or managed services

 Communicate with us via email, phone, or chat

This information may include:

 Name, email address, phone number, and mailing address

 Company name, job title, and industry

 Information about your technology environment and needs

 Payment information (processed securely through third-party providers)

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

 IP address and approximate location

 Browser type and version

 Device type and operating system

 Pages visited and time spent on pages

 Referring website or source

 Click patterns and navigation behavior

1.3 Suburban Client Data

For Suburban Disposal clients, we may access system configuration data, usage logs,

and technical information necessary to provide support and monitoring services. This

data is used solely for service delivery and is subject to confidentiality obligations in our

service agreements.

2. How We Use Your Information

We use the information we collect to:

 Respond to your inquiries and provide requested services

 Deliver and improve our consulting and managed services

 Send you information about our products, services, and industry updates

 Process payments and manage billing

 Analyze website usage to improve user experience

 Detect and prevent fraud or security threats

 Comply with legal obligations and enforce our terms

 Communicate important updates about your services

3. Information Sharing

We do not sell your personal information. We may share your information in the

following circumstances:

 Service Providers: We share information with trusted third-party service

providers who assist us in operating our business and payment processors.

 Technology Vendors: With your consent, we may share information with

technology vendors (Zoom, Cisco, etc.) as necessary to facilitate services you

have requested.

 Legal Requirements: We may disclose information if required by law, regulation,

legal process, or government request.

 Business Transfers: In connection with a merger, acquisition, or sale of assets,

your information may be transferred as part of that transaction.

 Protection of Rights: We may disclose information to protect the rights,

property, or safety of Suburban Disposal, our clients, or others.

4. Third-Party Service Providers

We use the following categories of third-party service providers:

 Website Hosting: Cloudflare provides hosting, CDN, and security services for

our website.

 CRM and Marketing: HubSpot manages our customer relationship data and

marketing communications.

 Analytics: We may use analytics services to understand website usage patterns.

 Payment Processing: Secure payment processors handle billing transactions.

These providers are contractually obligated to protect your information and use it only

for the services they provide to us.

5. Data Retention

We retain your personal information for as long as necessary to:

 Provide services you have requested

 Comply with legal obligations (e.g., tax and accounting requirements)

 Resolve disputes and enforce our agreements

 Maintain business records for legitimate purposes

When you cancel services or request deletion, we will delete or anonymize your

personal information within 90 days, except where retention is required by law or for

legitimate business purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your

personal information, including:

 Encryption of data in transit (TLS/SSL) and at rest

 Access controls and authentication requirements

 Regular security assessments and monitoring

 Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet

or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you in

accordance with applicable laws. For California residents, notification will be provided

within 72 hours of discovery if the breach is reasonably likely to result in harm.

Notification will include the nature of the breach, types of information affected, and steps

you can take to protect yourself.

10. SMS/Text Messaging Consent Policy

Suburban Disposal may use SMS (Short Message Service) and MMS (Multimedia

Message Service) text messaging to communicate with clients and prospects who have

provided consent. This section describes how we collect consent, use text messaging,

and your rights regarding text communications.

10.1 Consent Requirements

By providing your mobile phone number and opting in to receive text messages from

Suburban Disposal, you expressly consent to receive recurring automated marketing

and informational text messages at the phone number provided. Your consent is not a

condition of purchase.

Consent may be obtained through:

 Website forms where you check a box agreeing to receive text messages

 Written consent on service agreements or contracts

 Verbal consent documented by our team

 Replying "YES" or an affirmative keyword to an opt-in request

10.2 Types of Messages

Suburban Disposal may send text messages for the following purposes:

 Service Notifications: Updates about your Suburban services, appointments,

and support tickets

 Account Alerts: Important information about your account, billing, or service

changes

 Promotional Messages: Information about new services, assessments, and

special offers (with your consent)

 Appointment Reminders: Confirmations and reminders for scheduled

consultations

 Two-Factor Authentication: Security codes for account access

10.3 Message Frequency

Message frequency varies based on the type of communication and your service level.

Typically, you may receive:

 Service notifications: As needed based on your account activity

 Promotional messages: Up to 4 messages per month

 Appointment reminders: 1-2 messages per scheduled appointment

10.4 Opt-Out Instructions

You may opt out of text messages at any time. To stop receiving text messages from

Suburban Disposal:

 Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message

 Email us at notifysdi@gmail.com with "Unsubscribe SMS" in the subject line

 Call us at (973) 227-7020 to request removal

After opting out, you will receive a confirmation message. Please allow up to 48 hours

for your request to be fully processed. Opting out of promotional messages will not

affect service-related or transactional messages necessary for your account.

10.5 Help and Support

For help with text messaging, reply HELP to any message or contact us at (973) 227-

7020 or notifysdi@gmail.com.

10.6 Costs and Carrier Information

Message and data rates may apply. Standard messaging rates from your wireless

carrier apply to messages sent and received. Suburban Disposal does not charge for

text messages, but your carrier may. Check with your mobile carrier for details about

your messaging plan.

Text messaging services are supported by most major carriers including AT&T, Verizon,

T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered

messages.

10.7 Delivery and Limitations

Text messages are delivered on a "best efforts" basis. Suburban Disposal utilizes third-

party messaging service providers and carriers to deliver messages. We cannot

guarantee:

 Delivery of all messages or delivery within any specific timeframe

 Message delivery to all wireless carriers or devices

 That the service will be uninterrupted or error-free

The Text Messaging Service may not be available in all areas or on all devices. Zoom

Phone or other underlying service providers may impose limitations on message

delivery.

10.8 Information We Collect via Text Messaging

When you opt in to text messaging, we collect:

 Your mobile phone number

 Consent timestamp and method

 Message delivery status and engagement metrics

 Opt-out requests and dates

We do not sell, rent, or share your phone number or text messaging consent

information with third parties for their marketing purposes. Your information may

be shared with our messaging service providers solely for the purpose of delivering

messages.

10.9 Consent Records

We maintain records of your consent for a minimum of four (4) years or as required by

applicable laws. Consent records include the timestamp of consent, the method of

consent acquisition, the specific messaging program consented to, and the phone

number provided.

10.10 Compliance

Suburban Disposal’s text messaging practices comply with the Telephone Consumer

Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA)

guidelines, and applicable state and federal regulations. We register all messaging

campaigns with The Campaign Registry as required by major wireless carriers.

11. International Data Processing

Suburban Disposal is based in the United States, and your information is processed and

stored in the United States. If you are accessing our website or services from outside

the United States, please be aware that your information may be transferred to, stored,

and processed in the United States, where data protection laws may differ from those in

your country.

12. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do

not knowingly collect personal information from children. If you believe we have

collected information from a child, please contact us immediately so we can delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices

or applicable laws. We will post the updated policy on this page with a new "Last

updated" date. For material changes, we will provide notice through our website or by

email. Your continued use of our website or services after changes constitutes

acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights,

please contact us:

Suburban Disposal

54 Montesano Road

Fairfield, NJ 07004

Email: NOTIFYSDI@gmail.com

Phone: (973) 227-7020